Returns & Claims ExecuƟve - E-commerce

Ensure correct refunds/replacements are processed as per platform policies
Identify and flag incorrect deductions or penalties

Maintain daily/weekly reports on returns, claims, and recovery value
Analyze return reasons and suggest actions to reduce return rates
Highlight high-loss SKUs or recurring issues

Work closely with warehouse, customer support, and account management teams
Liaise with marketplace support teams for issue resolution

Job Requirements :

• 1-3 years of experience in ecommerce operations or a similar field.
• Strong understanding of claims processing procedures and regulations.
• Proficiency in using Excel for data management and reporting purposes.