Retirement Services (Mone y-In & Money-OUT)

Senior Associate / Specialist, Retirement Services (Money-In & Money-Out)

Job Requirements

• Excellent verbal and written communication skills.
• Typing speed of 35 WPM with 90% accuracy.
• Good customer handling and customer support skills.
• Graduate in any discipline.
• Willing to work from office and in night shifts.
• Candidate should be within 15 km of the work location, subject to transport policy.
• Immidiate Joinners.

Role OverviewWe are looking for an experienced Retirement Services professional with 3+ years of experience in Defined Contribution/Retirement Services operations. The candidate should have hands-on experience in Money-In, Money-Out, and Corrections for different retirement plans.
Key Responsibilities

• Process contributions, rollovers, transfers, contract exchanges, TOA and internal transfers.
• Handle retirement plan loans, payments, payoffs, rejects and related documentation.
• Process participant and beneficiary distributions, including withdrawals, hardships, RMDs, QDROs and rollovers.
• Handle stop payments, reissues, corrective distributions and aged checks.
• Apply tax rules for Pre-Tax, Roth and After-Tax transactions.
• Correct and reissue 1099-R forms when required.
• Apply vesting, penalties, surrender charges and eligibility rules.
• Review and resolve transaction exceptions accurately.
• Follow IRS and ERISA guidelines and individual plan provisions.
• Work with retirement platforms and workflow systems.
• Maintain high accuracy while handling high-volume transactions.

Required Knowledge

• Retirement plans: 401(k), 403(b), 457, IRA, LOSAP and governmental/top-hat plans.
• Knowledge of taxability, penalties, RMDs, hardships, QDRO and ERISA guidelines.
• Ability to understand plan provisions and apply IRS rules correctly.
• Strong analytical, problem-solving and exception-handling skills.
• Good understanding of financial documents and regulatory requirements.

Preferred Experience

• 3+ years of experience in Retirement Services / Defined Contribution operations.
• Experience in participant transactions, distributions, rollovers, loans and tax corrections.
• Experience with BPO, recordkeeping or retirement administration processes.
• Strong attention to detail and ability to work in a deadline-driven environment.

Work Location - https://maps.google.com/maps/place//data=!4m2!3m1!1s0x3bae1100484bd44b:0xc4f90083a318ef4?entry=s&sa=X&ved=2ahUKEwj8wZys6uOWAxVQkuEIHcIMIHMQ4kB6BAghEAA&hl=en