{"@context":"https://schema.org","@type":"JobPosting","title":"Retention Marketing Associate","description":"

Role Overview

We are looking for a data-driven Retention Marketing Associate to own the post-acquisition customer journey. You will be responsible for designing and executing automated strategies across E-Mail, WhatsApp, SMS/RCS to drive repeat purchases, increase Customer Lifetime Value (LTV), and reduce churn.

Job Description

Journey Mapping & Automation: Build end-to-end automated flows (onboarding, abandoned cart, post-purchase, win-back) using retention marketing tools.
Multi-Channel Execution: Manage high-impact campaigns across E-Mail, WhatsApp, SMS/RCS to ensure consistent brand messaging and conversions.
Segmentation: Use behavioural and transactional data to create dynamic audience segments (e.g., high-spenders, at-risk users) for personalized outreach.
Optimization: Run continuous A/B tests on copy, timing, and channel mix to improve conversion rates.
Performance Tracking: Monitor and report on core metrics, including Repeat Purchase Rate, Churn Rate, CTR, and LTV.

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