Retention Executive

Role & responsibilities

• Outbound Calling & Renewals: Contact existing motor, health, or general insurance policyholders before expiry to pitch renewal offers and secure timely payments.
• Objection Handling: Explain policy benefits, coverage additions, and address customer concerns or pricing complaints to prevent switching.
• Target Achievement: Meet daily, weekly, and monthly key performance indicators (KPIs) tied to retention percentages and renewal revenue.
• Data & CRM Updates: Accurately log customer responses, feedback, and payment statuses into the internal database or dialer systems.
• Team Leadership (for Manager roles): Oversee tele-sales agents, conduct daily coaching huddles, monitor call quality, and track login/productivity metrics.

Rotational shifts: 9:30 AM - 7:00 PM (Any 9.5hrs)

* 5 Days working

* 2 rotational weekoffs

Company name :- ICICI lombard

Address :- 13th Floor, Vishwaroop IT Park, Behind Raghuleela mall, Vashi

Meet - HR Geetanjali

Contact number- [phone removed].