Retention Executive

Roles and Responsibilities :

• Identify and retain high-value customers through personalized outreach, upselling, and cross-selling strategies.
• Develop and execute customer retention plans to reduce churn rates and increase customer lifetime value.
• Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
• Analyze customer data to identify trends, opportunities, and areas for improvement.

Job Requirements :

• 1-10 years of experience in a similar role within the internet industry.
• Strong understanding of CRM systems and ability to leverage data analytics for informed decision-making.
• Excellent communication skills with the ability to build strong relationships with customers over phone calls.