Retention Associate

ABOUT DARKROOM

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.

ABOUT THE ROLE

We are hiring an Retention Associate - a sharp, creative thinker with a passion for storytelling, conversion, and customer retention. This is not a plug-and-play execution role; it requires a high level of ownership, creative problem-solving, and a strong grasp of lifecycle marketing strategy. You’ll partner closely with Retention Managers and designers to develop and deploy high-performing email and SMS campaigns for some of the fastest-growing DTC brands in the world. From ideation and copywriting to QA and reporting, you'll be hands-on throughout the lifecycle - translating insights into messages that drive revenue, deepen loyalty, and elevate the customer experience.

Darkroom is a career accelerator for marketers who want to operate at the intersection of creativity, commerce, and performance - while mastering the tools and tactics of modern CRM strategy.

This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Brazil, Portugal, and Spain.

A DAY IN THE LIFE

• Work directly with a Retention Marketing Manager to execute data-driven email and SMS strategies for our DTC/e-commerce clients.

• On a daily basis, you will execute tasks for clients including writing, proofing, and scheduling email and SMS campaigns.

• You’ll work directly with clients to manage the revision and approval process of their emails and SMS messages

• On a monthly basis, you’ll develop creative campaign concepts for your client's retention marketing calendars.

• You’ll work directly with our in-house design team to develop the design approach, ensuring the design vision for campaigns and flows comes to live, and managing the revision and approval process for client emails.

• You’ll produce the copy for your campaign concepts and work directly with the client to gain approval on briefs before sending them to our in-house designers.

• Driven and enjoy coming to the team and clients with new retention marketing ideas.

• Execute automation/flow logic set-up, pop-up builds, and app integrations.

WHO YOU ARE:

We're looking for an Retention Associate to join our team! In this role, you will write email and SMS marketing copy, build and deploy email and SMS flows and campaigns, and develop content for our e-commerce, DTC clients.

• You’re passionate about developing creative email and SMS marketing copy that drives loyalty and lifetime value for e-commerce clients.

• You have experience working in Klaviyo or a similar ESP.

• You’re passionate about marketing, and especially interested in learning and growing in the DTC and e-commerce marketing industry.

• You’re a creative and experienced writer and looking to grow your career in marketing copywriting.

• You're used to working in a fast-paced environment and can project manage multiple tasks at once for yourself, your team and your clients.

• You dedicate time to learning and being on the cutting edge of trends and best practices in the world of DTC marketing.

YOU SHOULD APPLY IF THIS SOUNDS LIKE YOU:

• 2-4 years of work experience in digital marketing, copywriting, growth marketing, e-commerce, etc.

• Past experience working at an agency or working with multiple clients in a fast-paced environment.

• Experience working with Klaviyo or similar email service providers.

• Enthusiastic, passionate, and creative; thrives on thinking outside of the box to create new best-in-class customer experiences.

• Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes technical ideas to a wide variety of people and groups at any level.

WHAT IT'S LIKE TO WORK AT DARKROOM

Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.

• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include Brazil and Spain.

• Parental Leave: Flexible parental leave to support new parents during this important transition.

• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.