Retail Trainer

Role & responsibilities

• Conduct engaging classroom training sessions for new hires employees.
• Ensure seamless execution of the On-The-Job Training (OJT), monitoring learner progress.
• Use interactive training techniques such as role-plays, case studies, and scenario-based learning.
• Oversee the Training journey from onboarding to completion, ensuring proper handholding of new hires.
• Track and analyze the performance of new hires.
• Monitor throughput performance during NHT and ensure new hires meet expected sales and service benchmarks.
• Conduct store visits to assess real-time learning applications and provide in-store coaching.
• Work closely with store managers to address performance gaps
• Maintain training databases, attendance records, trainer productivity, and performance dashboards.
• Identify trends in employee performance and recommend targeted learning interventions.
• Develop training impact reports, highlighting improvements in employee productivity and customer experience
• Collaborate with Zonal Managers, Area Managers, and Store Managers to align training initiatives with business goals.
• Work closely with HR to highlight any new hire concerns or challenges
• Serve as a bridge between operations and L&D, ensuring training translates into measurable business impact.