Retail Trainer

1.    Ensuring store preparedness for evolving retail store team & talent needs in the area of managing the store Ops and being in sync with business needs.

2.    To closely work with the retail team and aligning to the regional and corporate training requirements.

3.    To ensure Induction Training programs are completed for new employees in existing stores and for new store openings.

4.    Hand-holding new stores – exclusive induction training and support in setting up the store operations.

5.    To ensure L&D reports are shared with relevant stakeholders within Timelines.

6.    Managing LMS – Knowledge Portal for the region. Ensuring the completion of learning modules by the store staff therein.

7.    To ensure Product/Process/Behavioural training Programs are planned and executed within timelines.

8.    To ensure Certification Programs are completed within timelines.

9.    Organize and manage various Learning events for the region.

10.  Handling regional requirement and projects.

11.  Supporting the stores in the region to drive sales during key event/festival period such as Akshaya Tritiya, Dhanteras etc.

Sales: Store Compliance

1.    To ensure the store staff are trained on ZWOL to ensure world class service to the customers.

2.    Conduct ZWOL Role Plays and coaching employees on the areas of improvement.

3.    Monitor LMS data and ensure active/inactive data is maintained on a monthly basis.

4.    Coordinate with ABM’s & RBM and ensure the training gaps are adhered store wise within the region.

5.    Hold a Monthly Review Meeting on store training and effectiveness with the RBM and ABM’s sharing business and training insights, basis the trainings completed

• 6–8 years of experience in Learning & Development, Retail Training, or Sales Capability, preferably in the luxury retail industry.
• Prior experience in luxury retail with a strong understanding of luxury client engagement and service excellence.
• Hands-on experience in retail sales with a proven understanding of customer journey, consultative selling, and relationship management.
• Strong facilitation and presentation skills, with the ability to engage diverse learner groups across experience levels.
• Experience designing and delivering product knowledge, sales capability, and behavioural training programs.
• Excellent coaching, observation, and feedback skills to improve on-floor performance and sales outcomes.
• Strong communication and stakeholder management skills, with the ability to collaborate across retail, business, and cross-functional teams.
• Proficiency in training needs analysis, learning effectiveness measurement, and capability-building initiatives.
• Comfortable with frequent travel across the North region to support boutiques and retail teams.
• Passion for luxury, craftsmanship, jewellery, fashion, and creating exceptional customer experiences.