Retail Trainee Associate

Role & responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks while maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

• Welcomes and connects with every customer, anticipates customer and store needs by constantly evaluating environment and customers for cues by appropriately suggesting product to every customer to enhance service

• Demonstrates the Just say Yes behavior by taking care of customer needs & delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Follows Tata Starbucks operational policies and procedures
• Follows health, safety and sanitation guidelines for all products & maintains a clean and organized workspace so that partners can locate resources and product as needed
• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required

Summary of Experience

• No previous experience required
• Minimum education qualification 12th/Diploma+ for 6 months Apprenticeship / Graduation in any field for 12 months Apprenticeship

Program Framework

• 6 month & 12 months of Paid Apprenticeship with on-the-job training for 12th completed and graduate freshers respectively
• 9 hours (including 1hour break) per day and 5 days working
• Online Assessment on prior to Apprenticeship Completion
• Government recognized & Starbucks co-branded certificate on successful completion of the program