Retail Store Supervisor

1. Stock & Inventory Management

Ensure shelves are never empty and products are neatly arranged with clear price tags.

Check expiry dates regularly to pull expired or damaged goods before they reach customers.

Coordinate with the management and vendors to reorder fast-moving items on time.

Monitor wastage, breakage, and prevent shoplifting or stock shrinkage.

2. Staff Supervision & Shift Management

Assign daily duties to cashiers, floor staff, shelf-stockers, and cleaners.

Track staff attendance, breaks, and shift handovers.

Train new team members on customer service, scanning items correctly, and product placement.

3. Customer Service & Problem Solving

Handle customer complaints, billing discrepancies, returns, or exchange requests calmly and quickly.

Ensure billing counters move fast during peak hours to avoid long queues.

Maintain a clean, bright, and welcoming shopping environment across all aisles.

4. Cash & Daily Operations

Oversee the opening and closing procedures of the supermarket.

Verify cash registers at the end of each shift and tally them with system sales reports.

Ensure safety and hygiene standards (clean floors, working ventilation, operational fire extinguishers).

What We Are Looking For (Requirements)

Education: High school diploma or degree in any discipline.

Experience: 1 to 3 years working in retail, grocery stores, or supermarkets (experience handling cash or floor staff is preferred).

Skills:

Advanced computer and billing software (POS) knowledge.

Clear communication and team management skills.

Quick problem-solving ability during busy hours.

Physical stamina to stand and walk around the floor for extended periods.