Retail Store Manager

Company Description

Egoss Shoes began in 1989 in Agra with a focus on handcrafted footwear and a strong commitment to quality. The brand has grown from a small local venture to being present in over 2,000 leading retail outlets across India, including Metro Shoes, Mochi, INC.5, Regal, and Centro.

Role Description

The Retail Store Manager for Pacific Mall, Jaipur is responsible for the day-to-day operations of an Egoss Shoes store in Agra in a full-time, on-site capacity. This role includes overseeing store staff, managing schedules, and ensuring the store environment is welcoming, organized, and aligned with brand standards. The manager monitors sales performance, manages inventory and stock displays, and implements retail loss prevention practices to safeguard assets. They provide hands-on customer service, resolve issues promptly, and train team members to deliver an excellent shopping experience that drives customer satisfaction and loyalty. The role also involves basic reporting, coordination with management, and supporting local marketing or promotional activities as needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on building repeat business and positive relationships.
• Effective Communication abilities to interact with customers, guide store teams, and coordinate with management.
• Proficiency in Store Management, including staff supervision, scheduling, visual merchandising, and daily operations.
• Knowledge of Retail Loss Prevention practices to minimize shrinkage and ensure compliance with store policies.
• Prior experience in retail, preferably footwear or fashion, with a track record in managing or supervising store teams.
• Basic numerical and computer skills for handling billing, inventory records, and sales reporting.
• Ability to work flexible hours, including weekends and peak seasons, and thrive in a fast-paced retail environment.
• Diploma or degree in business, retail management, or a related field is preferred but not mandatory; equivalent experience is valued.