Retail store manager

Role & responsibilities

Job Purpose

Responsible for the overall business, operations, customer experience, inventory, and people management of the store, ensuring achievement of sales, profitability and operational standards.

Key Responsibilities

• Drive sales, revenue and profitability in line with store targets.
• Manage day-to-day store operations, ensuring adherence to SOPs and company standards.
• Ensure excellent customer service and customer engagement; resolve customer complaints promptly.
• Manage store manpower, including deployment, attendance, discipline, productivity, training and performance.
• Ensure product availability, effective replenishment and proper inventory management.
• Control shrinkage, damages, expiry, wastage and stock losses.
• Ensure quality, freshness and proper display of Fruits & Vegetables, Dairy, FMCG and Staples.
• Maintain visual merchandising, store hygiene, housekeeping and overall store ambience.
• Ensure compliance with food safety, fire & safety and other applicable requirements.
• Coordinate with Procurement, Supply Chain, HR, Finance, Marketing, IT and other support functions.
• Monitor key store KPIs and take corrective actions to improve performance.
• Ensure smooth execution of promotions, new product launches and company initiatives.

Preferred candidate profile