Retail Store Manager

Job Title: Retail Store Manager

Company: Coitonic Outfits Pvt. Ltd.

Location:P No, Galaxy Plaza, Shop No G-20, G-21 Ground Floor, A-15, Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan 302039

Employment Type: Full-Time

Department: Retail / Store Operations

Experience: 2–5 Years in Retail Store Management

Industry: Fashion / Apparel / Activewear

About the Role

We are looking for a Retail Store Manager who will be responsible for the complete day-to-day management of the store, including sales, customer experience, team management, inventory, visual merchandising, cash handling, and store operations.

The ideal candidate should be sales-driven, disciplined, customer-focused, and capable of managing a retail team independently.

Key Responsibilities1. Sales & Revenue Management

• Achieve daily, weekly, and monthly store sales targets.
• Monitor sales performance and identify opportunities to increase revenue.
• Drive upselling, cross-selling, and repeat customer purchases.
• Track KPIs such as sales per day, average order value, conversion rate, and footfall.
• Prepare and share daily and monthly sales reports.

2. Team Management

• Manage, train, motivate, and monitor the retail store team.
• Allocate daily responsibilities and sales targets to team members.
• Monitor attendance, punctuality, grooming, and discipline.
• Conduct regular team briefings and performance reviews.
• Ensure employees follow company policies and SOPs.
• Handle team conflicts and performance-related issues professionally.

3. Customer Experience

• Ensure an excellent customer experience at every stage of the purchase.
• Handle customer complaints, exchanges, and escalations.
• Ensure staff provides proper product knowledge and size/fitting assistance.
• Build strong relationships with regular and high-value customers.
• Maintain a professional and welcoming store environment.

4. Inventory Management

• Monitor daily stock availability and product movement.
• Ensure proper receiving, counting, tagging, storage, and display of merchandise.
• Conduct regular stock checks and support physical stock audits.
• Report stock shortages, damages, discrepancies, and slow-moving products.
• Coordinate with the warehouse/operations team for replenishment.
• Ensure no unauthorized stock movement from the store.

5. Store Operations

• Ensure the store opens and closes according to company timings.
• Maintain cleanliness, organization, and overall store standards.
• Ensure proper cash handling and daily cash reconciliation.
• Monitor POS billing and ensure all transactions are recorded correctly.
• Maintain store records, reports, registers, and operational documentation.
• Ensure compliance with company SOPs and security procedures.

6. Visual Merchandising

• Ensure products are properly displayed according to company guidelines.
• Maintain attractive product presentation and size-wise organization.
• Ensure new launches, promotions, and offers are prominently displayed.
• Maintain proper signage, branding, lighting, and store presentation.

7. Reporting & Coordination

• Submit daily sales and store performance reports to management.
• Share information regarding customer feedback, competitor activity, and market trends.
• Coordinate with HR, Finance, Warehouse, Marketing, and Operations teams.
• Communicate operational issues to management immediately.
• Take ownership of store-level problems and ensure timely resolution.

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets
• Store conversion rate
• Average Order Value (AOV)
• Revenue per salesperson
• Customer satisfaction
• Repeat customer rate
• Inventory accuracy
• Stock loss/shrinkage
• Team attendance and productivity
• Store operational compliance

Required Skills & Qualifications

• Graduate in any discipline; Retail/Fashion Management is preferred.
• 2–5 years of experience in retail store management.
• Experience in fashion, apparel, lifestyle, footwear, or activewear retail is preferred.
• Strong leadership and team-management skills.
• Excellent communication and customer-handling skills.
• Strong sales and target-oriented mindset.
• Good knowledge of POS systems and basic MS Excel/Google Sheets.
• Ability to manage inventory and store operations.
• Strong problem-solving and decision-making ability.
• Ability to work under pressure and manage a fast-paced retail environment.

Preferred Candidate Profile

We are looking for someone who:

• Takes complete ownership of the store.
• Is highly disciplined and responsible.
• Is comfortable working with sales targets.
• Can lead a team by example.
• Has strong customer-handling abilities.
• Can identify operational problems and solve them quickly.
• Understands fashion/apparel retail and customer buying behavior.
• Has a proactive approach rather than waiting for instructions.

What We Offer

• Competitive salary based on experience and performance.
• Performance-based incentives.
• Growth opportunities within a fast-growing D2C brand.
• Opportunity to work with a growing Indian activewear brand.
• Leadership and career-development opportunities.