Retail Store Manager

Job Summary

We are looking for an experienced and responsible Store Manager to manage daily store operations, lead the sales team, achieve sales targets, maintain inventory, and ensure excellent customer service.

Key Responsibilities:

• Manage day-to-day operations of the retail store.
• Lead, motivate, and monitor the store sales team.
• Achieve monthly sales and revenue targets.
• Handle B2B and B2C customers and develop strong customer relationships.
• Promote and sell power tools, hand tools, machine tools, accessories, safety products, and industrial products.
• Monitor stock availability, fast-moving products, and stock requirements.
• Ensure proper product display, store cleanliness, and merchandising.
• Handle billing, cash management, ERP entries, and daily sales reporting.
• Follow company SOPs, HR policies, and store discipline.
• Track customer inquiries, follow-ups, quotations, and order conversions.
• Coordinate with the purchase, warehouse, service, and accounts teams.
• Conduct daily team meetings and review individual sales performance.
• Identify local market opportunities and support customer/field visits when required.
• Resolve customer complaints and service-related issues.
• Prepare and submit daily, weekly, and monthly store reports.

Requirements

• 2– 10 years of experience in retail sales/store management, preferably in industrial tools, hardware, machinery, or related industries.
• Strong sales and team-management skills.
• Good communication and negotiation skills.
• Target-oriented and comfortable working under sales pressure.
• Basic knowledge of inventory management and billing/ERP systems.
• Good knowledge of MS Excel and reporting.
• Ability to handle customers professionally and close sales.
• Leadership, problem-solving, and decision-making skills.

Key Performance Indicators (KPIs)

• Monthly sales target achievement
• Team productivity and conversion
• Customer satisfaction
• Stock accuracy and availability
• Repeat customer development
• Store discipline and SOP compliance
• Daily reporting and operational efficiency

What We Offer

• Competitive salary based on experience
• Performance-based incentives
• Growth and promotion opportunities
• Product and sales training
• Opportunity to work in the growing industrial tools and machinery industry