Retail Specialist

Job Description- Marketplace Operations Associate

A Marketplace Operations Associate plays a pivotal role in scaling and optimizing an organization's e-commerce and third-party (3P) business. Positioned between commercial strategy and technical execution, this senior professional is responsible for managing high-value merchant accounts, streamlining supply chains, resolving complex technical integration issues, and leveraging data analytics to maximize marketplace revenue.

Core Responsibilities

Operational Workflow & Automation Audit and design end-to-end seller onboarding processes, listing automations, and fulfillment workflows to eliminate manual bottlenecks.

Technical Integration Support Troubleshoot advanced API, EDI, or XML data feed issues that sync inventory levels, product details, and orders between external merchants and the core marketplace database.

Supply Chain & Fulfillment Oversight Coordinate with internal logistics teams and third-party logistics providers (3PL) to optimize stock replenishment, decrease delivery times, and reduce chargebacks.

High-Tier Account Management Serve as the key operational escalation point for strategic brand partners, helping them maximize their organic search visibility, implement promotional campaigns, and troubleshoot complex compliance issues.

Data Analytics & Reporting Develop and monitor operational dashboards tracking critical marketplace KPIs (e.g., Seller Refund Rates, Customer Experience Metrics, Buy-Box Ownership percentage, and Catalog Error Rates).

Required Skills & Qualifications

● Platforms & Tooling: Expert-level knowledge of major e-commerce backends (such as Amazon Seller Central, Walmart Seller Center, Shopify, Mirakl, or Salesforce Commerce Cloud).

● Technical Aptitude: Experience with data feed management, basic SQL, and database synchronization tools.

● Problem-Solving & Escalation: Proven track record of independently resolving high-stakes account issues, listing suspensions, or policy violations.