Retail Sales Supervisor

Key Responsibilities

• Drive and achieve store sales targets, KPIs, and profitability goals.
• Lead by example on the sales floor and motivate the team to deliver excellent performance.
• Ensure a high standard of customer service and customer engagement at all times.
• Assist customers with product selection and recommend suitable alternatives and add-on products.
• Supervise daily store operations, including opening and closing procedures.
• Monitor sales floor activities and ensure smooth day-to-day operations.
• Conduct pre-sale preparation of merchandise, including quantity, quality, pricing, and labeling checks.
• Ensure merchandise is displayed according to company visual merchandising standards.
• Monitor stock levels on the sales floor and coordinate timely replenishment.
• Ensure availability of key sizes and styles for customers.
• Support inventory management activities, stock counts, and audits.
• Maintain store cleanliness, organization, and brand standards.
• Analyze sales performance and contribute ideas to improve store results.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Handle customer concerns and resolve escalations professionally.
• Communicate effectively with store management and team members.
• Support training and coaching of Sales Associates to improve performance.

Skills & Competencies

• Strong sales and target achievement mindset.
• Knowledge of retail KPIs such as Conversion, UPT, ATV, ASP, and Sales per Hour.
• Excellent customer service and interpersonal skills.
• Strong communication and team leadership abilities.
• Good problem-solving and decision-making skills.
• Experience in inventory management and stock control.
• Proficiency in POS systems and retail software.
• Ability to work independently and manage multiple priorities.
• Strong product knowledge and selling skills.

Qualifications & Experience

• Minimum Higher Secondary/High School education.
• 2-4 years of retail experience, preferably in footwear, sportswear, fashion, or lifestyle retail.
• Footwear retail experience preferred.
• Prior experience in a Supervisory or Senior Sales Associate role will be an advantage.
• Strong understanding of retail operations and store management processes.