Retail Sales Officer

Job Role: Retail Sales Officer (RSO)
Industry: Jewellery Retail
Department: Retail Sales

Job Summary
We are looking for a customer-focused and target-oriented Retail Sales Officer to join our jewellery retail team. The candidate will be responsible for understanding customer requirements, recommending suitable jewellery, achieving sales targets, and delivering a premium customer experience.

Key Responsibilities

• Welcome and engage customers professionally and understand their jewellery requirements.
• Recommend suitable gold, diamond, gemstone and other jewellery products based on customer preferences and budget.
• Explain product details such as design, quality, purity, gemstones, pricing and making charges.
• Achieve individual and store-level sales targets.
• Handle customer queries, objections and complaints professionally.
• Build strong customer relationships and generate repeat business through follow-ups.
• Support upselling and cross-selling of jewellery products.
• Maintain proper product display, showroom presentation and visual merchandising standards.
• Handle jewellery carefully and follow all security and company SOPs.
• Assist with billing, POS transactions, quotations and related documentation.
• Support stock checking, product arrangement and inventory activities.
• Stay updated on new collections, jewellery trends, schemes and promotional offers.
• Coordinate with the Store Manager and team to ensure smooth store operations.

Candidate Requirements

• Education: 12th Pass / Graduate preferred.
• Experience: 13 years in retail sales; jewellery retail experience preferred/mandatory depending on the role.
• Strong communication and interpersonal skills.
• Customer-focused and sales-oriented approach.
• Good knowledge or interest in jewellery products.
• Presentable with professional grooming.
• Ability to achieve sales targets and work in a team.
• Basic knowledge of billing/POS systems is an advantage.
• Willingness to work in shifts, weekends and festive periods.

Key Skills

Jewellery Sales | Customer Handling | Sales Target Achievement | Product Knowledge | Upselling & Cross-selling | Customer Relationship Management | Billing/POS | Communication Skills | Grooming