Retail Sales Officer

Job Role

Retail Sales Officer

Function

Sales

Reporting to

Business Associate / Store Manager

Business

Jewellery

Job Details

To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in

choosing the desired product and completing the sales transaction

External Interfaces

Internal Interfaces

• Key customers
• Business Associate
• VM team
• Merchandising team
• Support teams

Job Requirements

Education

12th , Graduate

Relevant Experience

2-3 years experienced

Behavioural Skills

• Customer Centricity
• Delivers Results
• Build Effective Teams

Knowledge

• Sales/ retail experience

Process Contributions

Process Contribution

Process Outcome

Performance Measure

Sales: Product Sales

1. Receive and engage with the customer to understand the

customers requirement

2. Introduce the various product offering to the customers and

facilitate customer buying decision

3. Prepare the estimate of the products selected and completing the

sales transaction

4. Achieve category wise sales target for the allocated section

5. Assist the customer in a sales return or repair work

• Store operating

policy

• Increase in customer

satisfaction score

• Increase in revenue

Sales: Retail Operations: Store Management

1. Adhere to the standard operating procedures in the store

2. Adhere to cost savings practices undertaken in the store

3. Count and maintain the account of stock daily by managing the

record of the opening stock and closing stock in the section

allocated Report the sold sock and ensure the stock replenishment

4. Ensure proper and attractive display of the products at the

appropriate counter

5. Transfer the stock to the locker at the close of the day

6. Maintain safety of products displayed to customers and

communicate promptly to the superiors about any potential theft

7. Monitor the dead stock and liaison with the store manager to

minimise the same

• Store

management

• Adherence to policies

The Documents are intended for information purpose only and should not be constructed as professional advice on any subject matter. You

should not act or refrain from acting on the basis of any content included in the documents without seeking professional advice.

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8. Provide support to the marketing team and VM team in ensuring

the compliance of the store and improve footfall

9. Develop and maintain relationship and network with competitors to

leverage leading practices & learning to improve store level

processes

Sales: Retail Operations: Feedback management

1. Collate and relay customer feedback to the corporate teams like the

merchandising, retail operations etc. to improve customer

satisfaction and store ratings

• Feedback

mechanism

• Increase in customer

satisfaction score

Retail operations: Field sales operations management: Customer complaint resolution

1. Manage customer queries and complaints as per the company

guidelines

• Complaint

resolution policy

• Customer satisfaction

scores