Retail Sales Officer

Role & responsibilities

To drive customer acquisition and revenue growth by promoting Tata Play Fiber broadband services through field and retail channel activities, ensuring target achievement and customer satisfaction.

• Promote Tata Play Fiber broadband and OTT services to prospective customers.
• Generate leads through retail outlets, field visits, societies, and local activities.
• Explain plans, offers, and service benefits.
• Achieve daily and monthly sales targets.
• Coordinate with installation teams for onboarding.
• Maintain lead and follow-up records.
• Build relationships with retailers and distributors.
• Conduct market surveys and competitor tracking.
• Ensure customer satisfaction and resolve queries.

Preferred candidate profile

• Basic understanding of the skill; needs guidance to apply it.
• Performs routine tasks independently in familiar situations.
• Handles the full scope of the role confidently with minimal supervision.
• Manages complex or non-standard situations and guides others.
• Sets the standard, troubleshoots the toughest cases, and coaches across teams.
• Minimum 12th Pass, willing to work 6 days on field, basic English communication.
• From Telecom or retail sales industry.