Retail Sales Manager - (Luxury CRM & Sales Support)

Client Relations Executive (CRM & Sales

Support), Hyderabad (Jubilee Hills)

Role: Client Relations Executive (CRM & Sales Support)

V&N Luxury is a private destination for exceptional collecting, bringing together rare and

highly sought-after objects across Modern Indian Art, pre-owned hyper-luxury watches,

hypercars, Hermès bags, and heritage and vintage chandeliers. The business is built around

rarity, provenance, authenticity, craftsmanship, discretion, and enduring desirability.

We are looking for a dynamic, articulate, and people-oriented individual to support client

engagement, CRM, sales processes, and the day-to-day coordination required to deliver a

thoughtful luxury experience.

Role Overview

This is a client-facing role supporting conversations, relationships, and sales processes across

V&N Luxury. You will work closely with the founders and senior team members to ensure

that every client interaction is organised, responsive, discreet, and personalised.

Key Responsibilities

• Assist in engaging with existing, referred, and prospective clients

• Maintain and update CRM systems with client preferences, interests, interactions, and

follow-ups

• Support the sales journey — from initial conversations and enquiries through

viewings, follow-ups, and transaction coordination

• Coordinate appointments, private viewings, product information, quotations,

documentation, and client communication

• Assist with inventory tracking and coordination across watches, automobiles, bags,

art, and other collectible categories

• Maintain accurate records of client requirements, leads, enquiries, and pending

actions

• Support senior team members with client presentations, research, product information,

and sales materials

• Build familiarity with luxury products, provenance, pricing, and the nuances of each

category

• Ensure timely and polished follow-up with clients and maintain a high standard of

responsiveness

Ideal Candidate

• 2–6 years of experience (luxury retail, hospitality, sales, client servicing, private

banking, premium automobiles, or high-end retail preferred)

• Strong communication and interpersonal skills, with proficiency in the local

language

• Organised, detail-oriented, proactive, and comfortable managing multiple client

requirements

• Comfortable interacting with discerning and high-profile clients

• Professional appearance, polished manner, and strong attention to discretion

• Confident with CRM systems, email, documentation, and day-to-day digital tools

• Eager to learn about luxury, collectibles, art, watches, automobiles, fashion, and

design

• Looking to build a long-term career in the luxury and collectibles space

What We Value

This role is less about conventional selling and more about understanding — the ability to

observe, listen, remember, and support meaningful conversations that develop into long-term

client relationships and thoughtful acquisitions.

Location

Jubilee Hills, Hyderabad