Retail Sales || Location - Mohali

Customer Service & Sales -

• Greet customers understand their needs, and recommend suitable products and services.
• Build rapport with pet parents and provide information about pet care, grooming, and vet services.
• Actively upsell and cross-sell products and services to enhance the customer experience and increase basket size.
• Handle customer queries and complaints, escalating to the Store Manager when necessary.

Booking & Appointment Support -

• Assist customers in booking grooming and vet appointments, both in-store and via digital channels.
• Confirm, reschedule, or cancel bookings as needed and inform customers of any service updates.
• Coordinate with grooming and vet teams to ensure schedules run on time.

Cashiering & Transaction Management

• Processsales transactions accurately through POS/Kiosk systems.
• Handle cash, card, and digital payments, issue receipts, and manage refunds or exchanges per policy.
• Reconcile daily sales and report any discrepancies immediately.

Stock Handling & Shrinkage Control

• Follow FIFO for product replenishment and rotation.
• Assist with inward and outward stock checks, ensuring quantities and quality match records.
• Monitor shelves for out-of-stock, damaged, or expired items and inform the Store Manager promptly.
• Actively support the target of maintaining shrinkage at or below 1.5% of total net sales by adhering to stock handling protocols, promptly reporting suspicious activity, and being vigilant on the sales floor and at POS.

Product Knowledge & Merchandising

• Maintain updated knowledge of all product categories, private label items, and new arrivals.
• Support merchandising as per planograms to maximise visibility and sales impact.
• Teamwork & Engagement
• Participate in daily briefings, product training, and team discussions to stay updated on targets and promotions.
• Contribute ideasto improve store operations and customer satisfaction.
• Support colleagues during peak hours and events.

Compliance & Safety Support

• Follow SOPs for hygiene, safety, and pet handling within the store.
• Be aware of the stores license requirements and support readiness for official visits or inspections as guided by the Store Manager.