Retail Sales Executive
Traya Health · Hyderabad · onsite · Posted 66d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
This job is provided by apna.co Location: Hyderabad
Department: Customer Experience / Clinic Operations
Reporting To: Assistant Store Manager
Employment Type: Full-time
Working Hours: Rotational shifts (10 AM – 7 PM / 1 PM – 10 PM), 6 days a week
About the RoleIf you come from a retail/store background and enjoy interacting with customers, this role is for you.
As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.
This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.
What You'll Do (Retail + Customer Experience Focus)Customer Interaction & In-store Experience:
Welcome walk-in customers and ensure a warm, personalized experience
Understand customer concerns and guide them through consultations
Consultative Approach
Explain Traya's treatment journey in a simple and relatable way
Assist customers in understanding doctor recommendations and product usage
Customer Retention & Relationship Building
Build long-term relationships with customers
Motivate them to stay consistent with their treatment plans
Drive repeat visits and product reorders
Follow-ups & Engagement
Conduct regular follow-ups (calls/WhatsApp)
Track customer progress and ensure satisfaction
Handling Concerns & Objections
Address customer queries around usage, results, or concerns
Provide reassurance and escalate to doctors when required
Store Operations & Ownership
Maintain store hygiene, product display, and inventory checks
Ensure smooth day-to-day clinic/store operations
Customer Advocacy
Encourage reviews, feedback, and testimonials
Deliver a High-quality Experience That Customers Talk About
Who Should ApplyAny Graduates
Experience in retail stores, salons, wellness centers, or customer-facing roles
1–3 years of experience in customer handling / sales / service roles
Strong communication skills (English, Hindi + local language)
A people-first mindset with empathy and patience
Comfortable with targets, customer engagement, and follow-ups
Basic comfort with digital tools (CRM, WhatsApp, etc.)
What We OfferOpportunity to transition from retail/store roles to a fast-growing health-tech brand
Exposure to consultative selling and customer experience roles
Structured training and onboarding
Competitive salary with performance incentives
Clear growth path within clinic operations and customer experience
What Success Looks Like in This Role High customer satisfaction and engagement
Strong repeat customer base
Consistency in treatment adherence
Positive customer feedback and reviews
Department: Customer Experience / Clinic Operations
Reporting To: Assistant Store Manager
Employment Type: Full-time
Working Hours: Rotational shifts (10 AM – 7 PM / 1 PM – 10 PM), 6 days a week
About the RoleIf you come from a retail/store background and enjoy interacting with customers, this role is for you.
As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.
This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.
What You'll Do (Retail + Customer Experience Focus)Customer Interaction & In-store Experience:
Welcome walk-in customers and ensure a warm, personalized experience
Understand customer concerns and guide them through consultations
Consultative Approach
Explain Traya's treatment journey in a simple and relatable way
Assist customers in understanding doctor recommendations and product usage
Customer Retention & Relationship Building
Build long-term relationships with customers
Motivate them to stay consistent with their treatment plans
Drive repeat visits and product reorders
Follow-ups & Engagement
Conduct regular follow-ups (calls/WhatsApp)
Track customer progress and ensure satisfaction
Handling Concerns & Objections
Address customer queries around usage, results, or concerns
Provide reassurance and escalate to doctors when required
Store Operations & Ownership
Maintain store hygiene, product display, and inventory checks
Ensure smooth day-to-day clinic/store operations
Customer Advocacy
Encourage reviews, feedback, and testimonials
Deliver a High-quality Experience That Customers Talk About
Who Should ApplyAny Graduates
Experience in retail stores, salons, wellness centers, or customer-facing roles
1–3 years of experience in customer handling / sales / service roles
Strong communication skills (English, Hindi + local language)
A people-first mindset with empathy and patience
Comfortable with targets, customer engagement, and follow-ups
Basic comfort with digital tools (CRM, WhatsApp, etc.)
What We OfferOpportunity to transition from retail/store roles to a fast-growing health-tech brand
Exposure to consultative selling and customer experience roles
Structured training and onboarding
Competitive salary with performance incentives
Clear growth path within clinic operations and customer experience
What Success Looks Like in This Role High customer satisfaction and engagement
Strong repeat customer base
Consistency in treatment adherence
Positive customer feedback and reviews
Sourced from foundit
Skills
Follow-ups EngagementHandling ConcernsStore Operations OwnershipCustomer RetentionCustomer AdvocacyCustomer Interactionconsultative approachrelationship building
About Traya Health
Traya Health
Fitness & Wellness
476
employees
2019
7 years old
Mumbai
India
₹6.1L PA avg
Avg at Traya Health
About
Established in 2019, Traya is India’s first-ever hair fall solutions brand to help treat hair fall internally by identifying the root cause of hair fall. With the growing burden of hair fall issues in India, the brand has developed a unique doctor-backed solution where customers can take a free hair test that helps them understand the root cause of their hair fall. Traya has built its unique stack of tech, people and formulations that includes its online diagnosis, formulations coming from three sciences, a hair care team of hair coaches and doctors - all together helping them deliver unmatched outcomes for more than 8 Lakh customers who have chosen Traya.
Industries
Fitness & WellnessInternet
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