Retail Sales Executive (Jewelry)

Role Overview & Key Responsibilities

• Customer Consultation: Welcome clients, understand their specific needs (budget, style, occasion), and guide them through suitable diamond, gold, or gemstone collections.

• Product Expertise: Articulate details regarding metal purity (karats), diamond grading (the 4 Cs: Cut, Color, Clarity, Carat), gemstone authenticity, and design craftsmanship.

• Sales & Upselling: Present high-value pieces, suggest complementary items (e.g., matching earrings for a necklace), and negotiate pricing or promotional offers to close sales.

• Clienteling & After-Sales: Maintain a client database to track anniversaries, birthdays, and custom orders, providing personalized service that drives repeat business.

• Store Operations: Handle inventory management, secure display placement, daily stock audits, and process repair/custom design requests.

Essential Qualifications & Skills

• Strong interpersonal and negotiation skills.

• Deep knowledge of precious metals, hallmarking, and gemological standards.

• Experience with POS (Point of Sale) systems and CRM software.

• High attention to security standards and detail in handling high-value merchandise.

and written communication skills