Retail Sales Associate

Brand: duckduckbaby

Location: Gurgaon (Golf Course Road)

Employment Type: Full-time

Reporting To: Store Manager

Role Summary

As a Baby Champ (Retail Sales Executive), you're not just selling adorable baby gear — you're the face of duckduckbaby. Your mission is to bring the brand to life in-store by delivering exceptional customer experiences, hitting sales targets, and making sure every tiny customer (and their grown- up!) leaves with a smile.

Key Responsibilities

• Greet and assist customers in a warm, friendly, and engaging manner
• Understand duckduckbaby's product line and communicate features, benefits, and care instructions confidently
• Meet or exceed individual and store sales targets
• Achieve daily, weekly, and monthly sales targets set by the store or area manager
• Drive revenue through upselling, cross-selling, and suggesting add-ons based on customer needs
• Convert walk-in traffic into purchases through effective product recommendations and customer engagement
• Ensure shelves are well-stocked, organized, and clean
• Manage returns, exchanges, and customer complaints with grace and professionalism
• Stay up to date on baby trends and customer needs to make thoughtful recommendations
• Collect customer feedback to share with the team and improve service

Who You Are

• A people person who genuinely enjoys interacting with customers
• Passionate about baby products, parenting lifestyles, or early childhood trends
• Sales-driven with a proactive mindset
• Organized and detail-oriented
• A team player who can also work independently

Qualifications

• Must have a Retail Management / Hotel Management or equivalent degree.
• Retail internship experience would be an added advantage (preferably fashion industry)
• Strong verbal and written communication skills
• Basic understanding of retail KPIs (e.g., footfall, conversions, average transaction value)