Retail Project Manager

Role Summary:

We are seeking an experienced Project Manager with a strong background in retail and retail technology to lead complex digital transformation and systems integration programmes.This role is highly client-facing and requires someone who can own delivery end-to-end, establish strong governance, and drive structured execution across multiple stakeholders, vendors, and workstreams.You will be responsible for planning, execution, and delivery of retail technology initiatives spanning areas such as POS, OMS, eCommerce, CRM, data platforms, and integrations.

Role & responsibilities :

Programme & Delivery Management

• Own end-to-end delivery of retail technology programmes (discovery rollout hypercare)
• Develop and manage detailed project plans, timelines, RAID logs, and dependencies
• Ensure delivery against scope, timeline, budget, and quality benchmarks
• Drive structured governance and reporting across stakeholders

Client Engagement & Cadence Management

• Establish and run weekly/fortnightly client cadence (steering committees, sprint reviews, status updates)
• Act as the primary point of contact for client stakeholders
• Provide clear, executive-level reporting on progress, risks, and outcomes
• Manage expectations and proactively resolve delivery issues

Retail Technology Delivery

• Lead implementations across retail systems such as:
• POS (e.g., NewStore, Oracle, Shopify POS)
• OMS
• eCommerce platforms (Shopify, commercetools, etc.)
• CRM/CDP (Salesforce ecosystem preferred)
• Integration platforms (e.g., MuleSoft)
• Coordinate cross-functional teams including engineering, integration, QA, and business teams

Stakeholder & Vendor Management

• Manage internal and external stakeholders including system integrators and SaaS vendors
• Align business and technical teams on priorities and delivery approach
• Facilitate decision-making across complex environments

Risk & Issue Management

• Identify risks early and implement mitigation strategies
• Maintain RAID logs and ensure accountability across owners
• Escalate effectively when required

Preferred candidate profile

• 7 to 12 years of Project Management experience
• Proven track record delivering retail or omnichannel transformation programmes
• Experience working in a consulting or system integrator environment
• Strong understanding of retail architecture and systems landscape
• Hands-on experience managing multi-vendor, multi-workstream programmes
• Demonstrated ability to run structured client cadences and governance forums