Retail Operations Lead - North Region
DSLR Technologies · Mumbai · onsite · Posted 30d ago
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About this role
About Aramya:
Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. Our company is well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.
Aramya is a 100 Cr+ NMV fashion and lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.
Current retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).
Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.
Website: https://aramya.in/
Our Team: https://shorturl.at/l6u
About the Role:
We are looking for a high-ownership, execution-focused passionate individual to join our team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our North region store network.
This role goes beyond managing stores - it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.
You will work closely with cross-functional teams and own end-to-end store performance across the region - from customer experience and SOP adherence to team productivity and inventory discipline.
Key Responsibilities:
1. Customer Experience and NPS Ownership:
- Own and consistently improve NPS across all stores in the North region.
- Ensure a superior, consistent, and differentiated in-store experience aligned with brand values.
- Translate customer feedback and insights into actionable improvements across stores.
- Drive a culture of customer obsession within store teams.
2. Operational Excellence and SOP Adherence:
- Design, implement, and enforce robust daily SOPs across all North region stores.
- Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards.
- Conduct regular audits and reviews to maintain execution quality.
- Build systems that ensure consistency without heavy central intervention.
3. Conversion and Store Productivity:
- Drive store conversion across the region through strong on-ground execution.
- Enable teams with clear selling frameworks, training, and daily targets.
- Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling.
- Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft.
4. Inventory and Merchandising Discipline:
- Ensure optimal inventory availability across sizes and key styles in all stores.
- Drive strong inventory hygiene through defined refresh cycles and SOPs.
- Minimize dead inventory while maximizing sell-through.
5. Team Building and Performance Culture:
- Hire, train, and manage high-performing store teams across the region.
- Build strong store leadership through capable Store Managers.
- Drive retention through clear growth paths, feedback systems, and recognition.
- Design and implement effective incentive structures aligned with business goals.
6. Scaling Store Operations:
- Build scalable systems and processes to support rapid expansion across the North region.
- Ensure consistency in execution across all locations as the network grows.
- Support new store launches - from pre-opening readiness to post-launch stabilization.
- Continuously improve playbooks for store operations, staffing, and performance.
7. Data and Performance Management:
- Track, analyze, and act on store-level data and KPIs across the region.
- Identify trends, gaps, and opportunities across locations.
- Drive accountability through structured reviews and performance tracking.
- Use data to inform decisions on staffing, inventory, and operations.
Key Skills and Qualifications:
- 5 - 8 years of experience in retail operations, preferably in fashion/lifestyle.
- Proven experience in managing multi-store operations across a region.
- Strong bias for action and high ownership mindset.
- Deep understanding of retail metrics and store-level levers.
- Ability to build systems, not just manage day-to-day operations.
- Strong people leadership and team-building capabilities.
- Comfort working in an agile and fast-paced, high-growth environment.
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Skills
About DSLR Technologies
DSLR Technologies
Biotechnology
94
employees
2022
4 years old
Jaipur, Rajasthan
India
About
Our vision is to build some of the world’s most loved fashion and lifestyle brands — and enable people to express themselves. With a fast-moving team driven by creativity, technology, and customer obsession, we’re building a movement that celebrates every woman’s unique journey. We’re well funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing. Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores. Our Team: https://shorturl.at/l6uYJ
Industries
Employee ratings
15 reviews
Culture
3.3
Career growth
2.6
Work-life
3.5
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