Retail Operations Excellence

Job Summary

We are looking for an experienced Retail Operations Excellence Manager to oversee end-to-end retail operations across Exclusive Brand Outlets (EBOs), Multi-Brand Outlets (MBOs), Shop-in-Shop (SIS) stores, dark stores, e-commerce, and quick commerce channels. The ideal candidate will drive operational excellence, inventory efficiency, customer experience, and business growth while ensuring compliance with company standards and budgets.

Key Responsibilities

Retail Operations

• Implement and monitor SOPs across all retail formats.
• Ensure stores are well-maintained, visually appealing, and compliant with health & safety standards.
• Manage store infrastructure, furniture, fittings, hardware, POS systems, and vendor relationships.
• Coordinate and support operations across EBO, MBO, SIS, and dark store formats.

Inventory & Supply Chain Management

• Ensure optimum stock availability across retail, e-commerce, and quick commerce channels.
• Plan stock replenishments and inter-store transfers.
• Coordinate warehouse operations and inventory planning.
• Drive FIFO implementation and expiry management to minimize wastage.

Training & Team Management

• Identify training needs and conduct regular operational training programs.
• Roll out new operational initiatives and ensure smooth implementation across stores.
• Track manpower requirements and coordinate with HR for timely hiring and workforce planning.

Customer Experience

• Drive initiatives to enhance in-store customer experience.
• Resolve customer complaints across retail, e-commerce, and quick commerce channels.
• Gather customer feedback and implement continuous improvements.

E-commerce & Logistics Operations

• Oversee daily online order processing and timely order fulfilment.
• Coordinate with store teams for accurate packing and dispatch.
• Manage relationships with logistics partners and courier service providers.
• Evaluate and onboard new logistics partners.
• Ensure delivery readiness during sales campaigns and peak demand periods.

Quick Commerce & Corporate Sales

• Drive business growth across quick commerce platforms.
• Coordinate with the marketing team for promotions and advertising plans.
• Develop and maintain corporate sales relationships.
• Prepare corporate proposals and support bulk order acquisition.

Reporting, Audits & Budget Management

• Conduct monthly store audits and ensure compliance.
• Reconcile inventory and sales with Operations, Accounts, and MIS teams.
• Monitor store expenses, petty cash, and operational budgets.
• Prepare weekly and monthly MIS dashboards with KPI analysis.
• Forecast retail sales and prepare store targets.
• Plan and manage store incentive budgets.
• Resolve discrepancies identified during internal and external audits.

Desired Candidate Profile

• Bachelor's degree in Business, Retail Management, Supply Chain, or a related field.
• 6+ years of experience in Retail Operations.
• Experience managing multi-store retail operations.
• Strong understanding of inventory management, warehouse operations, and supply chain.
• Experience in E-commerce and Quick Commerce operations.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficient in Microsoft Excel and MIS reporting.
• Ability to work independently in a fast-paced, high-growth environment.
• Willingness to travel extensively.