Retail Operation Manager

JOB DESCRIPTION OPERATIONS MANAGER

Brand: TONILAND | Playzone & Arcade

Role Overview: Responsible for end-to-end store operations, operational excellence, team management, and business growth across TONILAND outlets.

Key Responsibilities:

• Store Operations: Monitor daily operations, enforce SOPs, maintain service standards, discipline, safety, and customer satisfaction.
• Hiring & Training: Plan manpower, recruit store teams, conduct training, and ensure staff productivity and performance.
• Audits & Compliance: Conduct regular store audits, monitor adherence to brand standards, and implement corrective actions.
• Store Launches: Coordinate new outlet launches, including manpower, training, operational readiness, and launch execution.
• Marketing & Mall Coordination: Execute local marketing initiatives and liaise with mall management for promotions, events, operations, and business development.
• MIS & Reporting: Maintain operational reports, sales performance tracking, manpower productivity, and periodic MIS.
• Cost & Revenue Optimisation: Control operating costs, improve profitability, drive revenue growth, and identify opportunities for business expansion.

Travel: Willingness to travel as required for new store launches, operational audits, and business requirements across locations.