Retail Head

Role & responsibilities

• Lead and manage retail operations across AP & Telangana.
• Take ownership of sales targets, revenue growth and outlet profitability.
• Manage and develop Cluster Managers, Store Managers, Supervisors and retail teams.
• Monitor outlet-wise sales, productivity, manpower and operating costs.
• Drive achievement of monthly, quarterly and annual business targets.
• Conduct regular outlet visits and ensure adherence to company SOPs.
• Improve customer service, store presentation, hygiene, grooming and operational standards.
• Monitor inventory, stock availability, wastage, expiry and stock losses.
• Control manpower costs and improve employee productivity.
• Analyze outlet-wise performance and implement corrective action.
• Handle customer complaints and improve overall customer experience.
• Coordinate with Production, Supply Chain, HR, Finance and Marketing teams.
• Support new outlet openings and expansion plans across AP & Telangana.
• Prepare and review daily, weekly and monthly retail MIS reports.
• Conduct regular performance reviews with Cluster and Store Managers.
• Build a strong retail leadership team and succession pipeline.
• Ensure compliance with company policies, food safety and statutory requirements.

Preferred candidate profile

• 1015+ years of experience in Retail Operations.
• Proven experience handling multiple retail outlets / multi-city operations.
• Experience in F&B, Bakery, Sweets, QSR, FMCG or Organized Retail preferred.
• Strong sales and business development orientation.
• Strong people-management and leadership skills.
• Good understanding of retail P&L, inventory and cost control.
• Strong analytical and decision-making skills.
• Good knowledge of MS Excel, MIS and retail reporting.
• Willingness to travel extensively across Andhra Pradesh and Telangana.
• Should be a hands-on, field-oriented leader with strong execution capability.