Retail Floor Manager

Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit.

Job Description:

Retail Operation

• Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
• Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship.
• Gather customer feedback and inform to the relevant authorities to improve customer service.
• Reporting and fixing all the maintenance issues that impact the customer experience.
• Assist the store manager with the timely submission of all reports.
• Accountable for Inventory handling and minimizing the stock variance.
• Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard.
• Meeting the targets as set by the company by adhering to the company's rules and regulations.
• Maintain security controls- cash, keys, alarms, and stock.
• Adhering to the visual merchandising protocols set by the company

Team Management

• Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations.
• Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover.
• Creating growth path for deserving, identified and eligible employees.