Retail Associate

Job Summary

Retail Associate

Purpose Impact on Organization: Contribute to meeting or exceeding store sales and profit targets by: Passionately inspiring consumer loyalty to the brand; Effectively serving and selling to customers; Diligently executing store operations.

Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
• Execute the Brand Customer Service standards to meet or exceed customers' expectations.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use Seasonal Brand and product knowledge effectively during sales interactions.
• Communicate product features and benefits and unique selling points clearly to address customers' needs and strengthen their connection to the Brand.
• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor.
• Complete cash register transactions quickly and accurately.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.
• Collaborate productively and respectfully with team members.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

Authorities

• NA

Key Relationships

• Customers
• Peers and Supervisor

Knowledge, Capabilities and Experience

• Retail Professional Competencies

Minimum Qualifications

• High school education is a must.
• Preferably 6 months working in a sports/fashion customer commercial focused retail environment.
• Basic numeracy, literacy and verbal communication skills

Experience Level

Mid Level

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