Retail and Store Manager

Role & responsibilities : HR [phone removed]

• Hold accountability for Store target achievement and P&L responsibility
• Monitor the daily operations at the store including customer experience, escalations, revenue and people related responsibilities
• Ideate, execute and continuously work towards making the product and service experience better for our customers to ensure that the Store consistently exudes our brand experience
• Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams
• Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance
• Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements
• Liaise with Sourcing / Product / Customer Service team to share
• feedback on products and process as and when needed
• Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team on identifying training needs and work towards building a motivated team at the Store
• Requires working on Saturdays / Sundays

Preferred candidate profile

Desired Skills and Functional Experience:

• Retail Store management, People management and Customer Interaction experience is mandatory
• High Levels of Ownership and Drive
• Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly
• High energy, cheerful person + ability to smile always despite the situation / time
• Empathy for people and situations; highly approachable person
• Honesty and transparency in communication; shows warmth in interactions
• Extremely hard-working and committed to the cause / values / vision of UL
• Love for beautiful homes, and all things beautiful; a love for aesthetics
• Willingness to learn rapidly + Ability to consistently make things better
• Ability to use technology effectively + Ability to use apps / tools to provide design / catalogue consultation
• Team Management and Engagement skills