Restaurant Success Manager @ Swiggy

Bangalore

Delhi

Hyderabad

Mumbai

Pune

Chennai

Ahmedabad

Jaipur

Kolkata

Diagnose:
• Go into each assigned POD with a clear, data-backed view of what is likely going wrong, and a specific set of questions to answer, rather than a generic checklist.
• Trace inventory end to end for priority categories flagged for review: how stock is received, put away, picked, adjusted, and written off, and where it goes missing.
• Physically verify stock against the system, run targeted counts, and check that locations and quantities on the floor match what the system shows.
• Speak directly with Store Managers, security/loss-prevention staff, and floor associates to separate genuine root causes from standard operational excuses.
• Study well-performing PODs to document best practices that can be replicated elsewhere.
Fix: work with operations to close the gaps
• Work alongside POD operations teams on the ground to correct what you find, including inventory and location accuracy, and process breaks at specific loss points such as inwarding, putaway, damage handling, and stock adjustments.
• Translate practices proven at strong PODs into practical fixes for weaker ones, instead of applying a one-size-fits-all playbook.
• Raise genuine resourcing or process gaps with clear, data-backed evidence, and challenge claims that the data does not support.
• Document accountability gaps clearly and escalate them through an independent reporting line. Follow up and track: ensure improvements hold
• Revisit each POD after the fix and verify that the corrections are still in place and being followed.
• Track before-and-after performance on the metrics that flagged the POD, including pilferage, stock adjustments, damage, and order accuracy.
• Hold the relevant operations owners accountable for the numbers and the reasons behind them, and escalate PODs that are not improving.
• Maintain clean, accurate records of findings, actions, and outcomes for every POD covered. What you will need
• A graduate degree in any discipline.
• 1 to 3 years of experience in inventory audit, stock control, retail or warehouse loss prevention, supply-chain operations, or quick-commerce/retail operations.
• Hands-on experience with physical stock audits, cycle counts, or inventory reconciliation.
• Strong investigative instinct: the ability to notice when numbers and reality do not match, and the persistence to find out why.
• Comfort working with data: reading POD-level reports and tracking metrics before and after intervention in Excel or Google Sheets. You do not need to be an analyst, but you must be comfortable with numbers.
• Willingness to be on the ground every day, with significant intra-city travel and long hours
inside warehouse-style environments.
• Clear, direct communication and the confidence to report findings honestly, even when they are inconvenient for the people being audited.
• Fluency in English and the local language.
• Prior experience in quick-commerce, e-commerce, retail, or 3PL warehouse operations.
• Exposure to inventory or warehouse management systems and barcode/scanner-based stock processes.
• A two-wheeler and a valid driving licence for city travel. What success looks like
• Measurable reduction in inventory losses at the PODs you are responsible for.
• Clear, evidenced root-cause findings for every POD covered, not just a list of checklist failures.
• Fixes that hold up on the follow-up visit, with the numbers to prove it.