Restaurant Server

Position: Captain – Restaurant Service

Brand: Sorano

Location: Mumbai

Department: Operations / Service

Reporting To: Restaurant Manager / Assistant Restaurant Manager

About the Role

Sorano is looking for a confident, well-groomed and guest-focused Captain to lead a designated section of the restaurant and ensure a smooth, refined and personalised dining experience.

The Captain will be responsible for section management, guest interaction, service standards, team coordination and upselling, while ensuring Sorano's fine-dining standards are maintained throughout the guest journey.

Key Responsibilities

Guest Service

• Welcome and engage guests warmly and professionally.
• Take complete ownership of assigned tables/sections.
• Understand guest preferences and provide personalised service.
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar.
• Explain dishes, ingredients, preparation styles and recommendations confidently.
• Handle guest queries and complaints professionally.
• Ensure timely follow-up throughout the meal.

Fine-Dining Service

• Follow Sorano's service sequence and SOPs.
• Maintain high standards of table setting, food presentation and service etiquette.
• Ensure correct serving and clearing techniques.
• Coordinate the timing of courses with the kitchen.
• Ensure all dishes reach the table correctly and at the appropriate temperature.
• Maintain awareness of the entire section throughout service.

Sales & Upselling

• Actively recommend premium dishes, beverages, cocktails, wines and desserts.
• Understand the menu and beverage programme thoroughly.
• Increase Average Guest Spend (AGS) through appropriate recommendations.
• Identify opportunities for additional orders without making the guest feel pressured.

Team Coordination

• Guide and supervise Stewards and junior service staff within the section.
• Conduct pre-shift briefings where required.
• Ensure section readiness before service.
• Coordinate with the Restaurant Manager, kitchen and bar teams.
• Support the team during peak periods.

Billing & Controls

• Ensure accurate order punching and billing.
• Monitor voids, discounts and complimentary items as per SOP.
• Ensure proper table settlement and payment procedures.
• Minimise billing and order errors.

Candidate Profile

• 2–5 years of experience in premium restaurants, hotels or fine-dining establishments.
• Experience in Italian/F&B fine dining will be an advantage.
• Excellent communication and guest-handling skills.
• Good knowledge of food and beverage.
• Strong grooming and presentation.
• Confident personality with a service-oriented attitude.
• Ability to work under pressure during busy services.
• Good command of English; knowledge of Hindi/other Indian languages is an advantage.