Restaurant Manager - Magnolia Bakery - India

Job Summary

Responsible for supporting the Outlet in daily operations, ensuring smooth service, maintaining high-quality standards, and driving sales while managing the team effectively. This position plays a key role in team leadership, inventory control, customer service, and overall store performance.

Key Roles and Responsibilities

1. Operational Management:

• Ensure smooth day-to-day operations, maintaining efficiency during peak and non-peak hours.
• Supervise food preparation, service speed, and order accuracy to meet brand standards.
• Conduct shift handovers effectively, ensuring operational continuity.
• Ensure the store is clean, well-maintained, and follows hygiene and safety protocols.
• Maintain Safe working environment.

2. Team Leadership & Training:

• Assist in recruiting, training, and mentoring team members.
• Lead by example to ensure excellent customer service and teamwork.
• Handle team scheduling, shift planning, and attendance regularization.
• Conduct daily briefings to align the team to meet targets and expectations.
• Conduct one on one with the team, monitor team performance, behavior and punctuality.
• Evaluate new team members based on probation form.

3. Customer Service & Guest Experience:

• Ensure a welcoming and engaging customer experience.
• Handle customer feedback and resolve complaints promptly.
• Promote upselling and cross-selling to maximize revenue.

4. Sales & Performance Management

• Monitor daily sales, set targets, and drive performance improvements.
• Execute store-level marketing initiatives and promotions.
• Maintain a deep understanding of menu items, serving standard SOP.

5. Inventory & Cost Control:

• Assist in inventory management, ordering, and stock audits.
• Control food waste, efficient stock management and packaging.
• Ensure accurate billing, cash handling, POS operations and delivery orders.
• Ensure all the smallware and equipments are well maintained.

6. Compliance & Safety:

• Ensure adherence to company policies, food safety, and legal regulations.
• Implement security measures for cash and store assets.
• Conduct routine health and safety checks.
• Timely highlighting the issues to the management.

7. Customer Satisfaction & Problem Solving:

• Oversee customer service and ensure the highest standards of satisfaction.
• Address customer concerns promptly and implement solutions to resolve issues.

Job Requirements

• Education: Diploma/Bachelor's/Masters degree in Hotel/Hospitality Management and Business Administration, Retail Management, Marketing, or a related field.
• Experience: 6-10 years of experience in retail operations, with expertise in QSR, luxury brands, or International Brand Franchise management.
• Experience of working in outlet store environments.
• A strong drive to deliver results, analytical thinking, and problem-solving abilities.
• Strong leadership, negotiation, and stakeholder management skills.
• Excellent communication and interpersonal skills, with the ability to lead diverse teams effectively.
• Ability to work in a fast-paced, high-growth environment and drive business scalability

Additional Desired Skills:

• Customer-Centric: Strong focus on delivering exceptional customer service and ensuring a premium shopping experience.
• Pre-Season and In-Season reporting required for business analysis, decision-making, and strategy development.
• Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook.

General Requirements:

• Health Screening as per the FSSAI guidelines.
• FOSTAC/HACCP and Food Safety Training.
• POSH Training.
• Training and Development
• Attendance and Punctuality
• Employee Grievance Procedure.
• Non - Disclosure Agreement.
• Mandatory Statutory Compliance Pertaining to Outlet Operations.
• Employee Engagement/Motivational program.
• Human Resources Policy manual.
• Waste Management, Inventory control.
• Maintaining professional behavior.
• Personal grooming,
• Workplace decorum.

Note: With the change in position, the roles, responsibilities, and other requirements will change accordingly.