Resource Management Advanced Associate

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too.

As a Resource Management Advanced Associate, you will be part of an industry-leading, high-performing and agile team of workforce management professionals providing exceptional client service to stakeholders and helping employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You'll be part of an organization that is focused on optimization, is solution-oriented, innovates and provides best-in-class services to the client-serving teams.

The opportunity:

EY Global Delivery Services (EY GDS) is a dynamic and global service delivery network of over 50,000 professionals working across borders to provide innovative and strategic business solutions to EY member firms and EY clients globally. Resource Management plays a vital role in the firm's Next Wave strategy and its purpose of building a better working world.

At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry-leading WFM professionals and a path-breaking leadership team.

We invest in your learning and development. We'll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences and coaching. As part of a 300+ member team supporting 4 unique Service Lines, you will always have opportunities to showcase your skills and contribute to the firm's strategic initiatives.

Your key responsibilities:

• Work as the staffing point of contact for the assigned region/service/competency team and work with service delivery managers in capturing staffing demand projections, analyzing demand intake patterns, demand-supply matching, demand-supply gaps, scheduling individuals on projects, optimizing employee utilization and bench management.
• Capture demand projections, understand demand heuristics and identify actionable demand.
• Calculate staffing requirements based on demand projections, delivery deadlines and productivity targets.
• Identify suitable staffing options based on matching skills, roles and experiences.
• Create staffing schedules to maximize service and minimize cost.
• Timely update employee schedules on the schedule management tool (Retain).
• Timely review and resolution of scheduling conflicts.
• Proactive review of resource availability and future project demands.
• Minimize bench pipeline through proactive deployment on projects.
• Minimize open, unfulfilled demand.
• Track, monitor and report on WFM KPIs such as employee utilization, time to fulfill demand, unfulfilled demand percentage and bench aging.
• Basic reporting and analysis.

Skills and attributes for success:

Graduates with 2-3 years of relevant workforce management experience. Understanding of business models and operational and financial aspects of service delivery will be preferred. The suitable candidate should have good analytical skills, be able to compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfillment options from the internal pool of professionals available for allocation or on bench and negotiate staffing solutions with the service delivery managers.

To qualify for the role, you must have:

• Excellent analytical skills.
• Good verbal and written communication skills.
• Basic knowledge of MS Excel.
• Excellent teaming and interpersonal skills.
• Positive attitude and ability to excel under tight timelines.

Ideally, you'll also have:

• Experience in workforce management concepts, resource deployment and scheduling.
• Working knowledge and subject matter expertise in resource management, demand planning and scheduling in reputed consulting, technology, financial services, accounting and professional services organizations.

What we look for:

We are looking for go-getters with a solution-oriented and analytical mindset. Someone who is good with numbers and has the willingness to learn. The successful candidate will be one who combines computer skills and mathematical ability with a working knowledge of the business and the negotiation skills of a salesperson.