Resource Augmentation Head (US Client Acquisition)

About the Organisation

A technology services and AI transformation partner headquartered in Gurugram, India, operating across 20+ countries. Founded in 2018, the organisation has grown into an AI delivery engine for enterprises, helping organisations move beyond pilots and demos into AI that is embedded directly into decision systems, workflows, and measurable business outcomes.

As an AWS Advanced Tier Services Partner, the organisation builds enterprise-grade cloud and AI platforms for leading enterprise and government clients, backed by a proprietary product suite spanning intelligence, execution, and monitoring layers for agentic AI systems.

Role Overview

We are looking for a Resource Augmentation Head to own and scale our staff augmentation business end to end. You will be responsible for client staffing fulfilment, bench management, and the overall P&L of the resource augmentation practice, while building a repeatable engine for sourcing, deploying, and retaining talent against client demand across technology, AI, and data roles.

Key Responsibilities

• Own the resource augmentation P&L: revenue, margin, utilisation, and bench cost across all active client engagements.

• Build and manage a scalable fulfilment engine to source, screen, and deploy talent against client requirements at speed and quality.

• Partner with sales and account management teams to forecast demand, shape staffing proposals, and negotiate commercial terms for augmentation engagements.

• Manage bench strategically: minimise idle time through proactive redeployment, upskilling, and demand-supply planning.

• Own client relationships for staffing accounts; ensure SLAs on fulfilment turnaround time, quality, and retention are consistently met.

• Build and lead a team of talent acquisition, delivery, and account managers dedicated to the resource augmentation line of business.

• Define and track key metrics: time-to-fill, attrition, client satisfaction, bench ageing, and margin per resource.

• Put in place vendor and partner networks to supplement direct sourcing where needed and manage vendor commercials and quality.

• Ensure compliance with contractual, statutory, and background-verification requirements for all deployed resources.

• Own internal tool and scale it.

Required Qualifications

• 10+ years of experience in staff augmentation, IT resourcing, talent supply chain, or technology staffing, with a strong track record of owning delivery and commercial outcomes.

• Demonstrated experience managing a staffing or augmentation P&L, including revenue, margin, and utilisation metrics.

• Proven ability to build and scale fulfilment processes for high-volume, time-sensitive client requirements.

• Strong understanding of technology, AI, and data hiring markets: roles, skill trends, and compensation benchmarks.

• Experience managing bench strategy, redeployment, and workforce planning at scale.

• Track record of managing client relationships and staffing SLAs for enterprise accounts.

• Experience building and leading teams across talent acquisition, delivery, and account management.

• Working knowledge of compliance, contracts, and statutory requirements relevant to staff augmentation and contract workforce.

Preferred Qualifications

• Experience in a technology services, IT consulting, or AI/data staffing organisation.

• Familiarity with applicant tracking systems (ATS), vendor management systems (VMS), and workforce analytics tools.

• Experience working with clients in the Middle East or other international markets.

• Exposure to niche or emerging skill hiring, such as agentic AI, GenAI, or data science talent.

• MBA or equivalent qualification in HR, business, or a related field.

What We Offer

• Ownership: Full P&L and strategic ownership of the resource augmentation business.

• AWS Advanced Tier ecosystem: Access to a fast-growing AI and cloud delivery organisation.

• Global exposure: Clients across 20+ countries and regular engagement with senior leadership.

• Career trajectory: A credible path to Head of Talent or VP, Delivery & Resourcing