Resort Manager

Key Responsibilities

1. Resort Operations

• Manage the overall day-to-day operations of the resort.
• Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments.
• Monitor daily operations and ensure all services are delivered efficiently.
• Ensure the resort premises, rooms, facilities, and common areas are maintained to required standards.
• Coordinate with vendors and service providers for operational requirements.

2. Guest Management

• Ensure excellent guest experience and customer satisfaction.
• Handle guest queries, complaints, feedback, and special requests professionally.
• Resolve operational and service-related issues promptly.
• Maintain good relationships with regular and VIP guests.
• Monitor check-in and check-out processes and ensure smooth guest movement.

3. Team Management

• Lead, supervise, and motivate resort staff.
• Allocate duties and prepare staff schedules/rosters.
• Monitor employee attendance, discipline, grooming, and performance.
• Conduct regular team briefings and communicate operational requirements.
• Coordinate with HR for recruitment, training, performance, and disciplinary matters.

4. Housekeeping & Maintenance

• Monitor cleanliness and upkeep of rooms, villas, restaurants, gardens, swimming pool, recreational areas, and other facilities.
• Coordinate with housekeeping and maintenance teams for preventive and corrective maintenance.
• Ensure timely resolution of maintenance complaints.
• Conduct regular inspections of the resort property.

5. Food & Beverage Operations

• Coordinate with the F&B team to ensure quality food and service.
• Monitor restaurant, banquet, room service, and other F&B operations.
• Ensure proper hygiene, food safety, and service standards.
• Monitor food stock, wastage, and operational costs.

6. Administration & Cost Control

• Monitor daily operational expenses and control unnecessary costs.
• Maintain records related to occupancy, revenue, expenses, guest feedback, and incidents.
• Coordinate with accounts/finance for billing, payments, and reconciliation.
• Monitor inventory and ensure proper utilization of resources.

7. Safety & Compliance

• Ensure compliance with applicable health, safety, fire, hygiene, and statutory requirements.
• Conduct regular safety inspections and ensure corrective actions are implemented.
• Coordinate with security personnel to maintain a safe environment for guests and employees.
• Maintain records of incidents and take appropriate preventive measures.

8. Sales & Occupancy Support

• Coordinate with the sales/marketing team to improve occupancy and revenue.
• Support promotional activities, corporate bookings, events, weddings, and group bookings.
• Maintain relationships with travel agents, corporate clients, event organizers, and other business partners.

Required Skills

• Strong leadership and team-management skills
• Excellent guest handling and communication skills
• Good knowledge of resort/hotel operations
• Problem-solving and decision-making ability
• Staff scheduling and manpower management
• Cost control and operational planning
• Vendor and contractor management
• Good knowledge of MS Office/Excel
• Ability to work under pressure and handle multiple responsibilities
• Strong interpersonal and customer-service skills

Preferred Candidate Profile

• 45 years of relevant experience in resort, hotel, hospitality, or property operations.
• Experience in independently handling resort operations will be preferred.
• Candidates with experience in premium resorts, villas, holiday resorts, or leisure properties will be an advantage.
• Should be willing to work in shifts, weekends, and holidays as required by resort operations.Role & responsibilities

Preferred candidate profile

Minimum 5 Years Experience