Resort Manager

Company Description AMWORLD FOODCOURT is part of an innovative hospitality ecosystem that focuses on delivering smarter, more luxurious dining and takeaway experiences for restaurants. Its flagship solution, AMPay, transforms conventional dining into a smart, efficient process and has been recognized among the Top 50 Innovative Global Technologies by INTERCON Dubai Convention in 2019. AMPay has been implemented in multiple restaurants to reduce customer wait times and enhance overall guest satisfaction, resulting in repeat visits and stronger customer loyalty. The company emphasizes modern, technology-enabled service models that elevate the joy and comfort of dining. AMWORLD FOODCOURT promotes a future-focused approach to hospitality, combining luxury with streamlined operations.
Role Description The Resort Manager role at AMWORLD FOODCOURT is a full-time, on-site position based in Indore. The Resort Manager oversees daily operations of the resort, ensuring smooth functioning of all departments, including front office, housekeeping, food and beverage, and maintenance. Responsibilities include managing guest experiences, resolving service issues, coordinating staff schedules, and maintaining high standards of cleanliness, safety, and hospitality. The role also involves monitoring budgets, controlling costs, supporting marketing initiatives, and implementing service improvements aligned with the company's smart dining philosophy. The Resort Manager collaborates with leadership to drive occupancy, revenue, and guest satisfaction while fostering an inclusive and professional work environment.
Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with the ability to manage guest expectations and handle escalations effectively.
• Experience in Property Management, including oversight of facilities, housekeeping standards, and preventive maintenance.
• Proficiency in Budgeting and cost control, with the ability to track expenses and optimize operational efficiency.
• Demonstrated experience in Hiring, onboarding, and supervising diverse resort staff teams.
• Relevant experience in resort, hotel, or hospitality management, preferably in a supervisory or managerial role.
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate across departments.
• Strong problem-solving and decision-making abilities, with a customer-centric and results-oriented mindset.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred; equivalent experience will be considered.
• Ability to work on-site in Indore and adapt to a fast-paced, technology-driven hospitality environment.