RESOLUTION COORDINATOR, CONTACT CENTER

About Team:

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

What you'll do

As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.

To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

What you'll bring

0 - 12 months of relevant customer service experience

Excellent written and verbal communication skills

Able to interact professionally with customers.

Ability to manage multiple tasks simultaneously.

Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care

In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

Review, analyze, and process critical customer queries with accuracy to provide customer

satisfaction.

Adhere to quality, compliance guidelines and SLA s

Must be willing to take continuous voice calls

Must type a minimum of 25 WPM

Proficient with Microsoft Office programs (Outlook, Word)

Successful completion of mandatory training

Should be flexible work in a 24/7 work environment with rotating weekly time off.

Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.

Any graduation

About Walmart Global Tech

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Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits :

Benefits . Equal Opportunity Employer:

Belonging

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At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is-and feels-included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.