Resident IT Engineer

Job Description

Resident IT Engineer (Onsite IT Support Engineer)

Location

Customer Premises (Ahmedabad / Gujarat)

Employment Type

Full-Time

Experience Required

2-5 Years

Budget

Up to 35,000 per month

About the Role

We are looking for a proactive and customer-focused Resident IT Engineer to provide onsite IT support services at our clients office. The ideal candidate will be responsible for managing day-to-day IT operations, end-user support, desktop troubleshooting, basic server administration, network support, and coordination with internal and external technology teams to ensure uninterrupted business operations.

The Resident IT Engineer will serve as the first point of contact for all IT-related issues and will work closely with Infrassists centralized NOC, Cloud, and Professional Services teams for advanced technical support and project implementations.

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Key Responsibilities

End User Support

Provide onsite technical support for desktops, laptops, printers, scanners, mobile devices, and peripherals.

Diagnose and resolve hardware, software, operating system, and application-related issues.

Support Microsoft Windows 10/11 operating systems and Microsoft 365 applications.

Assist users with email, Teams, OneDrive, SharePoint, and other business applications.

Manage user onboarding and offboarding activities.

Configure and deploy new desktops, laptops, and accessories.

IT Asset Management

Maintain inventory of IT assets including laptops, desktops, monitors, printers, and networking equipment.

Track asset allocation, warranty information, and device lifecycle.

Coordinate hardware repairs and vendor support activities.

Network Infrastructure Support

Perform basic troubleshooting of LAN, WAN, Wi-Fi, switches, routers, firewalls, and internet connectivity issues.

Monitor network connectivity and escalate complex issues to centralized support teams.

Coordinate ISP-related incidents and service requests.

Support meeting room and video conferencing infrastructure.

Server Cloud Support

Perform routine health checks of servers and IT infrastructure.

Create and manage Active Directory and Microsoft 365 user accounts.

Support password resets, access requests, and group memberships.

Coordinate with cloud and infrastructure teams for escalated issues.

IT Operations Documentation

Log, track, and update tickets in the IT Service Management system.

Maintain documentation of IT assets, procedures, and support activities.

Ensure adherence to IT security policies and best practices.

Generate periodic reports on incidents, service requests, and asset utilization.

Vendor Stakeholder Coordination

Coordinate with third-party vendors, OEMs, and service providers.

Liaise with customer stakeholders regarding ongoing incidents and service requests.

Support IT audits, compliance activities, and infrastructure reviews.

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Required Technical Skills

Operating Systems

Windows 10 Windows 11

Basic Windows Server Administration

Productivity Collaboration

Microsoft 365 Administration

Outlook, Teams, OneDrive, SharePoint

Microsoft Office Applications

Networking

TCP/IP Fundamentals

DNS, DHCP

LAN/WAN Troubleshooting

Wi-Fi Troubleshooting

Basic Switch, Router, and Firewall Support

Hardware Support

Desktop Laptop Troubleshooting

Printer Peripheral Support

Hardware Installation Replacement

ITSM Documentation

Ticketing Systems

Asset Management

Documentation and Reporting

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Preferred Qualifications

Diploma / Bachelors Degree in Computer Science, Information Technology, or related field.

Microsoft certifications (M365, Azure Fundamentals, Modern Desktop Administrator) are an added advantage.

Experience supporting SMB or Enterprise IT environments.

Experience working in Managed Service Provider (MSP) environments preferred.

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Soft Skills

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.

Customer-service-oriented mindset.

Ability to work independently with minimal supervision.

Professional attitude and ownership of assigned responsibilities.

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Key Success Metrics (KPIs)

Ticket Resolution SLA Compliance 95%

First Contact Resolution Rate 70%

User Satisfaction Score 4.5/5

Asset Inventory Accuracy 98%

Timely Completion of User Onboarding/Offboarding Requests

Zero Critical Security or Compliance Violations

MIcrosoft 365 incident resolution Hardware Troubleshooting Networking Active Directory Backup Recovery Asset Management Virtualisation Windows 10 11