Resident Engineer

Role & responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve hardware/software issues in printers and MFDs
• Handle errors such as paper jams, print quality issues, system/data errors
• Preventive & Breakdown Maintenance
• Carry out scheduled preventive maintenance (PM) activities
• Attend breakdown calls and ensure quick resolution
• Maintain machine performance and uptime
• Call Handling & SLA Compliance
• Attend service calls assigned by coordinator/helpdesk
• Ensure all calls are closed within SLA timelines
• Update call status in the system regularly
• Customer Support
• Interact with customer users on-site
• Provide quick updates and ensure customer satisfaction
• Educate users on basic machine handling to avoid repeated issues
• Spare Parts & Consumables Management
• Identify and replace faulty parts (rollers, fusers, boards, etc.)
• Maintain minimum stock of consumables (toner, drums, etc.)
• Coordinate for parts replacement and escalation if required
• Focus on Spare cost while Servicing the Printer.

Preferred candidate profile

• 3 to 4 years experience in printer/MFD servicing or IT hardware support
• Experience in MPS environment or on-site support roles
• Familiarity with OEM products (Kyocera, Fuji, HP, Canon, etc.)
• Familiar with Ms Excel, Email conversation and PPT preparation.
• Field service or service coordination
• Communication should be familiar with English and Hindi.
• Experience should be in desktop and IT support.