Resident Engineer

Roles and Responsibilities :

• Provide desktop support to students, faculty, and staff on various software applications such as Microsoft Office Suite, Adobe Creative Cloud, and Google Drive.
• Troubleshoot hardware issues with laptops, desktops, printers, and other peripherals using troubleshooting techniques and knowledge of IT infrastructure.
• Manage ticketing system to track and resolve technical issues reported by users in a timely manner.
• Collaborate with team members to identify root causes of recurring issues and implement solutions.

Job Requirements :

• 0-1 year of experience in desktop support or related field.
• Strong understanding of basic computer hardware components (CPU, RAM, Storage) and networking fundamentals (LAN).
• Proficiency in ticketing tools like JIRA or similar platforms.
• Ability to work independently with minimal supervision.