Resident Engineer

JOB DESCRIPTION
Resident Engineer (RE)
Project: RTIS Indian Railways (Phase-II)
Client: Centre for Railway Information Systems (CRIS)
Implemented By: L&T
Contract Type: Annual Maintenance Contract (AMC)
Project Duration: Up to 2027
Deployment Location: Central Operations Control Centre / Helpdesk, CRIS, Chanakyapuri, New Delhi
Document No.: RTIS/RE/JD/2026/01
Version: 1053_03-26
Issue Date: 02 March 2026
1. Position Overview
The Resident Engineer (RE) shall be responsible for ensuring uninterrupted monitoring, operational support, and
maintenance assistance for the RTIS infrastructure deployed under Phase-II for Indian Railways. The role involves
proactive system monitoring, incident management, configuration support, SLA compliance, and adherence to CRIS
operational and security policies under the AMC agreement.
2. Reporting Structure
The Resident Engineer shall report operationally to:
Ms. Anupama Sharma
Project Manager
SBSS Management Limited
Contact: [phone removed]
Mr. Harshit Angra
Project Head (RTIS Phase-II)
SBSS Management Limited
Contact: [phone removed]
Authorized Officer, CRIS
3. Employment Terms
The Resident Engineer shall be deployed at CRIS under the RTIS Phase-II AMC contract. Employment, payroll
management, statutory compliance, and HR administration shall remain under SBSS Management Limited.
4. Scope of Work & Responsibilities
Remote monitoring and management of locomotive devices through LMCS and designated tools.
Monitoring of Hub NMS, CLS, Database (DB), servers, operating systems, and RTIS infrastructure.
¢ Incident identification, documentation, classification, and escalation as per SLA.
¢ Coordination with OEM/vendor engineers for issue resolution.
¢ Implementation of approved configuration changes.
¢ Deployment of software updates, patches, and firmware releases.

¢ Maintenance of logs, reports, and shift handover documentation.
¢ Support during audits, disaster recovery, and backup verification activities.
5. Educational Qualification
B.E. / B.Tech / MCA / BCA / Diploma in Computer Science / Electronics or equivalent.
6. Experience Requirements
Minimum 25 years of experience in IT Infrastructure / Network Monitoring / Control Center Operations.
Experience in Railway / RTIS / Mission-Critical Systems preferred.
Experience in helpdesk/operation control centre for monitoring and managing Redhat Linux Servers, GPS based
vehicle tracking system, Configuration of Network Routers (Cisco/Juniper/HP) and Data center Network switches.
7. Working Conditions
247 rotational shifts (including night shifts). Deployment at CRIS, New Delhi. Immediate response required
during critical system events.
8. Accountability
The Resident Engineer shall be accountable for ensuring operational continuity, SLA compliance, and sustained
performance of the RTIS Phase-II infrastructure under the AMC contract until 2027.