Resident Engineer - Audio Visual

Role & responsibilities

Resident Engineer Audio Visual, Video Conferencing & IT Infrastructure

Location: Rajarhat, Kolkata

Employment Type: Full-Time (On-site)

Working Hours

• Monday to Saturday
• 10:00 AM to 7:00 PM (9 Hours)
• Availability beyond office hours, Sundays, and holidays during emergencies or whenever called upon.

Job Summary

The RE will be responsible for the day-to-day operation, preventive maintenance, troubleshooting, monitoring, and support of the Audio Visual, Video Conferencing, networking, and related IT infrastructure deployed at client Site. The RE shall ensure maximum system uptime, adherence to Service Level Agreements (SLAs), and seamless support during meetings, conferences, and critical events.

Key Responsibilities

AV & Video Conferencing Support

• Operate, monitor, troubleshoot, and maintain all AV and Video Conferencing systems.
• Provide real-time technical support during meetings, conferences, presentations, and official events.
• Configure and troubleshoot VC endpoints, cameras, microphones, DSPs, displays, LED walls, projectors, and control systems.
• Ensure readiness of conference rooms before scheduled meetings.

System Maintenance

• Perform preventive and corrective maintenance of all AV and VC equipment.
• Monitor overall health and performance of installed systems.
• Diagnose and resolve hardware, software, and integration issues.
• Coordinate with OEMs and service partners for escalations and warranty support.

Network & IT Support

• Support network connectivity related to AV and VC solutions.
• Assist in basic network management, IP configuration, VLAN connectivity, and device communication.
• Support IT security practices applicable to AV and VC infrastructure.
• Ensure firmware and software updates are applied as approved.

Incident Management

• Attend all complaints within defined SLA timelines.
• Record, track, and close incidents through the prescribed ticketing mechanism.
• Escalate unresolved issues appropriately.
• Maintain complaint history and resolution records.

Documentation

• Maintain preventive maintenance records.
• Maintain inventory of installed equipment.
• Prepare daily, weekly, and monthly reports.
• Maintain asset movement and service logs.
• Update network diagrams and system documentation whenever required.

Coordination

• Coordinate with officials, OEMs, and implementation teams.
• Assist during system upgrades, expansions, relocations, and testing activities.
• Support acceptance testing and performance verification.

Educational Qualification

• Bachelor of Engineering or Bachelor of Technology in:
• Electronics & Communication Engineering
• Electrical Engineering
• Computer Science
• Information Technology
• Electronics & Instrumentation
• or Equivalent discipline

Experience

• Minimum 3 years of relevant experience in:
• Audio Visual (AV) Solutions
• Video Conferencing Systems
• Network Management
• IT Security Management

Mandatory Certifications

• Relevant AVIXA Certification (CTS/CTS-I/CTS-D) or
• Equivalent OEM Certification on the proposed AV/VC solution.

Technical Skills

The engineer should have hands-on knowledge of:

• Professional Audio-Visual Systems
• Video Conferencing Platforms
• DSP Programming & Configuration
• Audio Mixing Systems
• Wireless & Wired Microphones
• PTZ Cameras
• LED Displays and Video Walls
• Projectors and Display Systems
• AV Control Systems
• Matrix Switchers
• Signal Distribution Systems
• IP Networking
• TCP/IP, VLAN, DNS, DHCP
• Windows Operating System
• Basic Linux Administration (desirable)
• Network Monitoring Tools
• IT Security Best Practices
• Preventive Maintenance Procedures
• Incident & SLA Management

Soft Skills

• Excellent troubleshooting and analytical skills.
• Good verbal and written communication.
• Customer-oriented approach.
• Ability to work under pressure during critical meetings.
• Good documentation skills.
• Team coordination and stakeholder management.

Key Performance Indicators

• System uptime as per SLA.
• Incident response and resolution time.
• Preventive maintenance compliance.
• Customer satisfaction.
• Documentation accuracy.
• Timely escalation and closure of incidents.
• Compliance with operational and security policies.