Reservations Executive

We are on the lookout for a Reservations Executive for managing reservations inquiries and bookings for our exclusive villas.

ROLE:

• Handle incoming inquiries via phone, email, and online platforms from potential guests interested in booking our villas.
• Manage OTA platforms including Airbnb, Booking.com, MakeMyTrip among others
• Provide detailed information about our villa offerings, amenities, and services to prospective guests.
• Utilise strong persuasive skills to convert inquiries into confirmed bookings.
• Negotiate terms, rates, and special packages to maximise revenue while meeting guests needs.
• Maintain accurate records of reservations, payments, and guest preferences in our reservation system.
• Coordinate with the operations team for smooth check-in and pre-arrival commitments and arrangements.
• Monitor market trends, competitor pricing, and guest feedback to optimise sales strategies.
• Meet and exceed monthly and quarterly sales targets.
• Assist in developing promotional campaigns and marketing initiatives to attract more bookings.
• Provide exceptional customer service throughout the booking process and during guests stays.

REQUIREMENTS & SKILLS:

• Graduate with minimum 3 years of experience in reservation management, including at least 1 year specifically in villa operations.
• Proven track record of meeting or exceeding sales targets in a hospitality or travel-related industry.
• Excellent verbal and written communication skills in English.
• Strong negotiation and persuasive skills with the ability to influence guest decisions.
• Familiarity with channel management software and online booking platforms including AirBnB
• Ability to work in a fast-paced environment and remain calm under pressure.
• A passion for hospitality and delivering exceptional guest experiences.
• Bachelor's degree or equivalent qualification preferred.
• Flexible schedule with the ability to work weekends and holidays as needed.