Reservations Executive / Officer

Department: Central Reservations / Reservations
Position: Central Reservations Executive
Industry: Luxury / 4-Star & 5-Star Hotels
Experience: Freshers and experienced candidates welcome
Employment Type: Full-time

About the Role

We are looking for enthusiastic and guest-focused Central Reservations Executives to join our reservations team for our 4-star and 5-star hotel operations.

The ideal candidate should have excellent communication skills, a pleasant personality, attention to detail, and a passion for hospitality. Both freshers with a strong willingness to learn and experienced hospitality professionals are encouraged to apply.

Key Responsibilities

• Handle incoming telephone calls, emails, and online reservation enquiries professionally and efficiently.
• Assist guests with room reservations, amendments, cancellations, and special requests.
• Provide accurate information regarding room types, rates, packages, hotel facilities, policies, and availability.
• Convert enquiries into confirmed reservations while maximizing room revenue and occupancy.
• Follow up on tentative and pending reservations.
• Coordinate with Front Office, Sales, Revenue Management, and other hotel departments to ensure a seamless guest experience.
• Maintain accurate reservation records and guest profiles in the hotel's PMS / reservation system.
• Ensure all bookings are entered correctly, including guest details, arrival/departure dates, room preferences, payment details, and special requests.
• Handle guest concerns and reservation-related issues promptly and courteously.
• Promote applicable hotel packages, upgrades, and additional services.
• Maintain professional telephone etiquette and email correspondence at all times.
• Follow hotel standards, reservation procedures, and brand service standards.
• Assist with daily reservation reports and other administrative requirements.

Candidate Profile

For Freshers:

• Graduate or diploma holder in Hotel Management, Hospitality, Travel & Tourism, or a related field is preferred.
• Strong verbal and written communication skills.
• Positive attitude and willingness to learn.
• Pleasant personality with a guest-oriented approach.
• Comfortable communicating with guests over the phone and through email.
• Basic computer knowledge.

For Experienced Candidates:

• Previous experience in hotel reservations, central reservations, front office, guest relations, or a related hospitality role is preferred.
• Experience with hotel PMS / CRS systems will be an advantage.
• Understanding of room inventory, rates, availability, and reservation processes.
• Ability to handle high-volume calls and reservation enquiries professionally.

Key Skills

• Excellent English communication skills
• Telephone etiquette
• Guest handling and customer service
• Email communication
• Attention to detail
• Computer literacy
• Problem-solving ability
• Sales and upselling skills
• Teamwork and coordination
• Ability to work in a fast-paced environment

What We Offer

• Opportunity to work with 4-star and 5-star hotel operations
• Structured training and learning opportunities
• Career growth within the hospitality industry
• Exposure to professional reservation and hotel systems
• Competitive compensation based on experience and skills
• A professional and guest-focused work environment

Freshers with excellent communication skills and a genuine interest in hospitality are encouraged to apply.

Perks and benefits

Festive Bonus