DELHI · FULLTIME
Reservations Associate
JW Marriott
Delhi · onsite · Posted 10d ago
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Undisclosed0–4 yrsfulltimeDelhi
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Section · 01
About this role
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (eg, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS
Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
ReservationWholesalereservation systemQuality AssuranceSales
Section · Company
About JW Marriott
JW Marriott
Hospitality
4.0k+
employees
1927
99 years old
Bethesda, Maryland
United States (USA)
₹3.2L PA avg
Avg at JW Marriott
About
JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.1/ 5
Culture
3.0
Career growth
3.5
Work-life
3.2
Employees rate it well for
Job Security42Skill Development41
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