Reservation & Ticketing Executive
MS WORLD TRAVEL SERVICES · Chennai · onsite · Posted 22d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Handle complete airline reservation and ticketing operations for domestic and international sectors.
- Must have strong working knowledge of Amadeus, Sabre and Galileo/Travelport GDS.
- Create, modify and manage PNRs, fare quotes, ticketing and queue management.
- Perform new bookings, rebooking, cancellations, voids, refunds and ticket exchanges/reissues.
- Handle date changes, flight changes, no-show cases, schedule changes and involuntary reissues.
- Calculate and process fare differences, change fees, cancellation penalties, refund amounts and applicable taxes.
- Strong knowledge of fare rules, fare basis, booking classes, ticketing time limits and airline policies.
- Handle SSR/OSI entries, passenger details, passport information, baggage, meals, wheelchair and other special requests.
- Process seat selection, ancillary services, EMDs and additional service requests.
- Check and resolve GDS errors and ticketing issues.
- Handle airline schedule changes, cancellations and passenger reaccommodation.
- Coordinate with airlines, consolidators and internal visa/operations teams when required.
- Ensure passenger names, passport details, DOB, gender and other booking information are entered accurately.
- Handle group bookings and individual bookings for corporate, family, religious and leisure travel.
- Provide customers with accurate information regarding fares, baggage allowance, flight timings, restrictions and ticket conditions.
- Follow up on pending bookings, ticketing deadlines and payment requirements.
- Maintain proper records of tickets, refunds, reissues and customer communications.
- Handle customer queries professionally through phone, WhatsApp and email.
- Ensure all ticketing transactions comply with airline, GDS and company procedures
Sourced from naukri
Skills
International TicketingIATAAir TicketingSabreAmadeusGDS