Reservation Executive

Roles and Responsibilities :

• Manage hotel reservations, cancellations, and modifications in a timely and efficient manner.
• Provide exceptional customer service to guests by responding to their queries and resolving issues promptly.
• Utilize OTA (Online Travel Agency) systems to process bookings, manage inventory, and track room availability.
• Maintain accurate records of all transactions, including confirmation numbers, payment details, and guest information.

Job Requirements :

• 1-5 years of experience as a Reservation Executive or similar role in the hospitality industry.
• Proficiency in English language (written & spoken).
• Knowledge of Hindi language is an added advantage.